Because our products are custom-printed to your specifications, our return policy reflects the personalized nature of print products.
All custom printed products are made to order and are non-returnable except in cases of defect or error on our part. This includes:
If your order arrives with print errors, damage, or doesn't match your approved proof, we'll make it right. Contact us within 7 days of receiving your order at info@printshopsd.com or +1 (858) 633-3305 with:
We'll reprint your order at no cost or issue a full refund, depending on your preference.
Approved refunds are processed within 5-7 business days back to your original payment method. The timing of when the refund appears in your account depends on your bank or card issuer.
Orders can be cancelled within 2 hours of placement for a full refund. Once production has begun, cancellations are no longer possible as materials and labor have been committed to your order.
If you request a digital proof before production, your order won't begin production until you approve the proof. This ensures your custom products meet your expectations. Once approved, the order cannot be cancelled or modified.
For any return or refund questions, contact us at:
Email: info@printshopsd.com
Phone: +1 (858) 633-3305
Address: 4009 Park Blvd, Ste 26, San Diego, CA 92103