PLEASE READ OUR TERMS & CONDITIONS:

1.      ORDER RESPONSIBILITY.
I have verified that spelling and content are correct. I am satisfied with the file layout, and I assume all responsibility for typographical errors. I am aware that once my order is approved and paid, a reprocessing fee will apply if I want to change or edit my files. I also know that once my order is in print, I cannot make any changes.

2.      PAYMENTS & START OF PRINT WORK.
The customer agrees to fully pay for all charges, including taxes, by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a print job until we have received the full payment.

3.      JOB CANCELLATION & PRINTING DOWNGRADE.
A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and printing downgrade (downgrade in quantity and paper stock) if it is requested BEFORE it is sent to the press.  Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.

4.      REFUND POLICY.
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once PrintShopSD starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. If we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order. By covering the amount in this invoice, you agree to the statements above.

5.      GRAPHIC DESIGN SERVICES.
By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by employees of PrintShopSD are the sole intellectual property of PrintShopSD.  Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate PrintShopSD for releasing its intellectual property and/or transferring over copyright rights.

6.      TURNAROUND TIME
Turnaround time on printing orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing.

All turnaround times are based on business days and office hours: Monday through Friday 9am - 6pm Pacific Standard Time (PST), excluding all national and federal holidays.

 

All jobs with standard turnaround times submitted and approved before 9am PST on any given working business day will begin production (day 1 of turnaround time) that day.  If the order is submitted and approved after 9am PST on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.

 

In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times.  If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select.

7.      SHIPPING.
PrintShopSD ships jobs via UPS.  Our responsibility is limited to preparing your printing order and supplying it to UPS for delivery. 

 

Once a package is shipped, PrintShopSD is not responsible and will not be liable for late or damaged packages during the shipping process. 

 

Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by UPS.  Arrival dates are only estimates because they can be subject to unforeseen delays in transit.

 

PrintShopSD is not responsible for any delays in shipping, and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.

 

If a package is not delivered due to an error made by the customer in submitting the proper shipping address, PrintShopSD will reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.

 

8.      PICK-UP ORDERS.
Pick-up orders will be kept for 21 days from the delivery of the pick-up notification by email.

 

If the order has not been picked up from PrintShopSD 's facility within 21 days, it will be shipped directly to customers who have provided a shipping address, or it will be disposed for recycling. No refunds or credits will be provided.

 

9.      TIME-SENSITIVE JOBS.
We will not refund a job based on turnaround time.  If you have a time-sensitive job, please be sure to notify customer service. Cancellation of a job based on turnaround time is permitted ONLY if the Office Manager agrees to these terms in writing as a condition when the customer places the order.